Adobe customers must know ASAP that Adobe has been hacked — personal and financial information of 2.9 million customers has been stolen by hackers.

This critical information was just released yesterday in a blog posted by Brad Arkin, Adobe’s Chief Security Officer (CSO) (; “Important Customer Security Announcement.”, October 3).    Graham Cluley has posted a very informative blog that Adobe customers should read as well. (; “Adobe hacked, product source code stolen, customer database accessed”; October 3).  I read both blogs and have combined the key information from each blog.

Here are the top 5 things Adobe customers need to know:

1. Information Stolen — hackers got:

  • Adobe customer names;
  • order information;
  • customer IDS;
  • encrypted passwords;
  • credit card and debit card numbers and expiration dates; and
  • and other information relating to customers orders.

2. Customer Passwords: CSO Arkin wrote that Adobe’s resetting “relevant customer passwords to help prevent unauthorized access to Adobe ID accounts.”  Customers whose user ID and password were involved will get an email on how to change these.

3. Credit or Debit Card Numbers: Adobe customers whose credit or debit cards were stolen will get a notification letter with more information on steps to take.

4. Credit Monitoring: Adobe will offer 1 year of complimentary credit monitoring membership (where available) to customers whose credit or debit cards were stolen.

5. Banks Notified: Adobe’s notified the banks that process their payments so the banks can work with payment card companies and card-issuing banks to help protect customers’ accounts.

Mr. Cluley’s blog also has information about the stolen product source code.

Adobe customers should be on the alert for an email and/or notification letter.  Both CSO Arkin and Mr. Cluley urge Adobe customers who used the same user ID and password elsewhere to immediately change to new ones.