This is an important update about the Adobe hacking attack I wrote about on October 4 (“5 Top Things To Know About Adobe Hacking”). In that blog, I highlighted the fact that affected Adobe account customers would be receiving an email with instructions on how to change their encrypted passwords.
That critical alert for Adobe account customers seems to have been thwarted. Graham Cluley has just posted an article indicating that Gmail is blocking these Adobe emails and marking them as “spam.” (www.grahamcluley.com; “Oh dear. Gmail misidentifies Adobe password reset message as spam”; October 6).
Mr. Cluley has included a screen shot of the Adobe email message that’s been caught in the Gmail “spam” folder. The Adobe email has the captions “Customer Care” and “Important Reset Information.” He recommends that Adobe customers check their Gmail “spam” folders to see if the email’s caught there.
Alternatively, he provides the link where Adobe customers can change their passwords. That link is: http://www.adobe.com/go/passwordreset.
I also recommend that Adobe customers look at the screen shot on Mr. Cluley’s blog. That way, they can know what the legitimate Adobe email message looks like.